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Trading Terms

Important
Advice and information presented on this website is of a general nature only and is not intended to constitute or replace professional advice for individual or specific conditions. Whilst we make every effort to ensure that the information is correct, we take no responsibility for any loss or damage arising from its use. Information and resources provided are not intended as a substitute for professional medical advice or to contradict health advice given. All product descriptions and claims are those of the respective manufacturers.

Shipping Policy
Orders over AUS$190 are shipped free in Australia.
Smaller orders to other countries are only AUS$25.
All orders are shipped via Australia Post Regular Mail unless otherwise requested by you on your order.

Standard Shipping.
Orders of instock items will be shipped either on a Tuesday or Thursday. If you are in Australia you should receive it within 5 to 7 working days. For overseas orders Australia Post does not guarantee delivery faster than 3 weeks but most of our overseas shipments are reaching the destination in 6-10 working days.
 
Express Shipping.
Orders of instock items, with the express post delivery option will be shipped the same or following business day. 
 
There maybe a waiting period for products not in stock.
 
 
We can ship your package any way you desire, but if you are requesting a mode of shipping other than Regular Shipping (for example Express Post or FedEx service) you will be required to cover extra charges imposed by the Post Office for the service of your choice.
 
 
Security
When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to us.  We use secure server which safeguards shopping transactions over the Internet by encoding information passing between computers at different locations.  Using our secure server means that your credit card number, name, address, and other information is guarded as it travels to us.  This is accomplished using a Secure Sockets Layer (SSL).
 
 
Returns Policy
We will gladly replace any item damaged during shipping or refund your original purchase price for that item when we receive your damaged products back to us. (Shipping cost of damaged product back to us will also be covered by us.  Please ship damaged product back via Air or Regular Mail).  Return packages shipped by FedEx, UPS and other couriers are automatically rejected and will not be received by us.
 
If the products are in original packaging and were not opened or used and you want to return them for any reason - you can send them back to us for a refund within 2 weeks of your purchase.  Similarly if due to product unavailability or any other reason you may also request a refund of any funds paid.  Returns and requests for a refund are subject to a 15% restocking fee.  This amount will be deducted from your refund. Also if your order was over AUS$200 and we paid for shipping of your package that shipping charge will be deducted from your refund. Please note that any refund usually takes up to 2 weeks to complete.
 
Due to the nature of the products we sell, we do not offer a money-back return policy for any products that have been opened and/or used.
 
 
Sales Taxes
We are required by law to collect GST tax on all orders shipped to addresses in Australia. All prices quoted in Australian dollars include GST tax.
 
 
Advertisements, Claims, and Information about Skin Care Products listed on our Website
The information listed on the product pages of this web site is provided by the individual product manufacturers.  ciao bella is not responsible for the validity of claims made by those manufacturers regarding their own products.  If you have questions about or dispute any statement or claims made about any product sold by ciao bella, please direct those questions to the manufacturer.
 
 
Free Gifts
Free Gifts when offerred are one per customer.  There are no gifts for the orders that are discounted from our regular prices.  We reserve the right to substitute the offered gifts by a same value and similar gift from the same brand.  Your invoice has to show your gift choice so you must add it to your shopping cart in order to receive it.
 
 
Pricing Policy/Currencies
Prices are subject to change without notice.
All prices shown are in Australian Dollar currency ($AUS) and indicated in your shopping cart. However, regardless of your location and currency that you are shopping in, your VISA/MC account will be charged the converted amount in Australian Dollars.  
 
 
Duties
All customers located outside of Australia are classed as international customers and will be responsible for payment of any applicable duties at the time an order arrives at its destination.  You must contact your local Customs or Department of Commerce for information about any duty and taxes that may be added.  There are no duties, taxes or extra charges for orders shipped to Australia addresses. (except for GST).
 
 
Browse the ciao bella store for the best and latest products in:
beauty treatments, body and face care, bath and shower, spa treatments, hand and foot care, sun protection, makeup, mens care, gift ideas, anti-aging solutions gift certificates, daily groomers, eye and lip care, cleansers, masques, moisturisers, serums, exfoliants, scrubs, toners, eye creams. 
 
We cater for all skin conditions – normal, combination, sensitive, rosacea, dry, dehydrated, oily acne and problem skin types.  Stockists of Dermalogica, Pure Fiji, Pevonia Botanica, Botanical Extracts, SunFX, ASAP, Nimue and more! 

 

 
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